Job Title: Room Service Order Taker / Room Service Associate

Job Summary:

Responsible for efficiently taking, recording, and coordinating guest room-service orders while providing courteous and qualified service. Ensures orders are accurate, communicated to the kitchen and service team promptly, and followed up to maintain guest satisfaction.

Key Responsibilities
Receive room-service orders through telephone or other hotel ordering systems.
Greet guests professionally and communicate menu items, prices, and available options.
Accurately record guest room number, order details, special requests, and delivery preferences.
Repeat orders to guests to confirm accuracy.
Coordinate with the kitchen and room-service team for timely preparation and delivery.
Monitor order status and follow up on delayed orders.
Handle guest queries and complaints politely and escalate issues when necessary.
Maintain accurate records of orders, cancellations, and special requests.
Promote additional menu items and hotel services when appropriate.
Follow hotel standards for hygiene, guest privacy, telephone etiquette, and service quality.




Coordinate with housekeeping, front office, kitchen, and food & beverage teams as required.
Process or coordinate billing according to hotel procedures.
Ensure guest feedback is communicated to the appropriate department.

Required Skills
Excellent communication and telephone etiquette.
Valuable knowledge of food and beverage menus.
Strong listening and order-taking skills.
Attention to detail and accuracy.
Customer-service orientation.
Ability to work under pressure during busy periods.
Basic computer/POS skills.
Good English and Hindi communication; additional languages are an advantage.

Qualifications & Experience
Minimum 10th/12th pass; hotel-management qualification preferred.
Previous experience in room service, restaurant service, order taking, or hotel operations is preferred.
Freshers with good communication and customer-service skills may also be considered.

Pay: From ₹10,000.00 per month

Advantages
Flexible schedule
Food provided

Work Location: In person

📌 Room Service Order Taker Nagpur (India)
🏢 Regenta Central,Nagpur by Royal Orchid Hotels
📍 India