COMPULSORY
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Role Description
This is a full-time remote role for a Healthcare - Service & Front Desk Executive at a client of Remote One Team located in the USA.
The Healthcare - Service & Front Desk Executive will be the first point of contact for patients, therapists, and staff, managing the day-to-day operations of the front office remotely. Your role is vital in ensuring smooth communication and effective patient flow.
Key Responsibilities:
Financial & Administrative Support: Collaborate with the billing team on insurance verification, billing, and session authorizations. Educate patients on their insurance benefits and handle co-pay collection. Scheduling & Coordination: Manage patient appointments, assist with transportation arrangements, and coordinate with home care schedulers. Patient Management: Assist clinic therapists, monitor patient evaluations, and track patient discharge lists.



Proactively address patient no-shows and cancellations to ensure continuity of care. Required Skills & Qualifications:
Experience: Minimum of one (1) year of experience in administrative and medical office roles, specifically with scheduling. Communication: Excellent verbal and written communication skills with a clear, neutral accent (preferably American or British). Software Proficiency: Experience with Electronic Medical Records (EMR) systems such as Epic, Athena Health, or Web PT is required. Proficiency in Microsoft Office (Word, Excel) and Google Applications (Sheets, Docs, Calendar) is a plus. Work Hours: You must be available to work from Monday to Thursday, 5:30/6:30 PM to 4:30/5:30 AM IST, and Friday, 5:30 PM to 2:30/3:30 AM IST.

📌 Us healthcare (Madhya Pradesh)
🏢 Team-91
📍 Madhya Pradesh