Position : Global Support Associate

Location: Greater Noida West (Work from Office)

Experience: 3-5 Years

Working Days: Monday to Saturday (1st & 3rd Saturday Off & All Sun Off)

Shift Timing: 9-hour shift between 3:30 PM to 12:30 AM ( Drop facility after 9 PM).

About the Role

We are seeking a proactive and customer-focused Global Support Associate to deliver world-class technical and customer support to our international clients. In this role, you will handle real-time queries through email, chat, and ticketing systems, ensuring fast response and effective resolution.

Key Responsibilities

- Monitor and manage real-time issues reported during exams through Freshdesk (ticketing tool).
- Respond promptly to tickets, email queries, and chat support requests.
- Escalate unresolved or critical tickets to Tier 2 Support when required.
- Coordinate closely with the Examination Coordinator and Technical Team to ensure timely issue resolution.
- Validate or generate exam codes on the platform as per the process guidelines.
- Maintain accurate documentation of support interactions and resolutions.
- Ensure adherence to SLAs and deliver high-quality customer service at all times.

Required Skills & Qualifications

- Experience: 3 to 5 years in Customer Support,



Global Support, Helpdesk, or Technical Support roles.
- Communication: Excellent written and verbal communication skills in English with a customer-centric attitude.
- Tools Knowledge: Experience with CRM or ticketing tools like Freshdesk, Zendesk, Jira, or ServiceNow.
- Technical Ability: Basic understanding of web-based applications, system navigation, and troubleshooting.
- Problem Solving: Ability to analyze issues logically and take ownership till resolution.
- Multitasking: Capable of handling multiple conversations and tasks in a fast-paced workplace.
- Process Orientation: Strong attention to detail and adherence to service guidelines and SLAs.

Why Join Us?

- Work with a dynamic team supporting global customers.
- Opportunity to grow in international support operations.
- Exposure to global tools, processes, and best practices.
- Supportive and collaborative work culture.
- Excellent career growth opportunities.

Application Process : Ready to make an impact?

- Send your updated resume to [email protected]

Job Type: Full-time

Pay: ₹225,952.42 - ₹550,769.74 per year

Work Location: In person

📌 Hiring | Global Support Associate | Work from Office (Greater Noida)
🏢 NCR Eduservices
📍 Greater Noida