14 Sep
|
WS Lotus Group
|
India
14 Sep
WS Lotus Group
India
Job Title: Seller Support Executive / Customer Support Executive
Process: Walmart Seller Support
Location: Pune
Openings: 800+
Salary: Up to 32,000 CTC per month
Employment Type: Full-Time
Working Days: 5.5 Days a Week
Shift: Rotational Shifts
Week Off: Rotational
Cab Facility: One-way cab facility available during odd hours
We are hiring Customer Support / Seller Support Executives for an urgent and high-priority Walmart Seller Support process in Pune.
The selected candidates will be responsible for assisting Walmart sellers with their queries, providing accurate resolutions, and ensuring a high-quality customer/seller experience.
Key Responsibilities
Handle seller/customer queries through the assigned support channel.
Provide accurate and timely resolution to seller-related issues.
Understand seller concerns and identify the appropriate resolution.
Maintain skilled communication and customer service standards.
Follow process guidelines, SOPs, and quality standards.
Document customer/seller interactions accurately in the system.
Escalate complex or unresolved issues to the appropriate team.
Achieve assigned productivity, quality, and customer satisfaction targets.
Work effectively in a rotational shift environment.
Candidate Profile
Excellent English communication skills, both verbal and written.
Good listening and problem-solving abilities.
Customer service-oriented approach.
Basic computer knowledge and good typing skills.
Comfortable working in rotational shifts.
Willingness to work 5.5 days a week with rotational weekly offs.
Candidates with experience in BPO, Customer Support, International Voice Process, Seller Support, E-commerce Support, or Customer Service will be preferred.
Freshers with strong English communication skills may also be considered, subject to process requirements.
Compensation & Benefits
Salary: Up to 32,000 CTC
800+ immediate openings
Prospect to work on a reputed Walmart Seller Support process
One-way cab facility during odd hours
Rotational shifts and rotational week offs
Full time employment opportunity
Selection Process 1. HR Interview 2. Operations Interview 3. Written Versant Assessment
Candidates must be prepared to clear all stages of the selection process.
📌 Seller Support Executive Pune (India)
🏢 WS Lotus Group
📍 India