Job DescriptionAbout Position:
nWe are seeking an experienced Support Engineer with strong expertise in End User Computing (EUC) to join our IT support organization. The ideal candidate will have extensive experience in end-user support, desktop management, incident resolution, and service delivery. You will play a critical role in ensuring seamless IT operations, maintaining high service standards, and delivering an exceptional user experience across the organization.
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- Role: Support Engineern
- Location: Hyderabadn
- Experience: 8 to 12 Yearsn
- Job Type: Full time Employmentn

nWhat You'll Do:
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- Provide advanced technical support and troubleshooting for end-user hardware, software, operating systems, and network-related issues.n
- Resolve complex incidents and service requests within agreed service levels.n
- Act as an escalation point for critical technical issues and major incidents.n
- Collaborate with infrastructure, security, application, and network teams to resolve enterprise-wide technical challenges.n




- Implement and maintain end-user computing solutions aligned with organizational standards and business requirements.n
- Manage desktop, laptop, mobile device, and peripheral support activities.n
- Monitor system performance and analyze trends to identify improvement opportunities.n
- Conduct root cause analysis for recurring incidents and implement preventive measures.n
- Develop and maintain technical documentation, support procedures, knowledge articles, and user guides.n
- Deliver user training sessions and technology awareness programs.n
- Support software deployment, patch management, and endpoint compliance initiatives.n
- Ensure adherence to IT policies, security standards, and operational best practices.n
- Participate in technology upgrade, migration, and workplace modernization projects.n
- Work closely with vendors and third-party service providers to resolve technical issues.n
- Contribute to service improve

📌 Support Engineer (Hyderabad)
🏢 Persistent Systems
📍 Hyderabad