Hiring: Firewall & PKI Service Delivery Lead in USA, Dallas, TX

HCLTech Cybersec Practice is looking for an experienced Firewall & PKI Service Delivery Lead to lead and deliver critical cybersecurity infrastructure services for a large Life Sciences and Healthcare customer in the US.

The role will serve as the primary liaison between HCLTech and the customer, ensuring robust service delivery, operational stability, security compliance, and continuous improvement.

Key responsibilities include:
Leading Firewall and PKI service delivery and operations
Managing customer relationships, governance, and service reviews
Ensuring SLA adherence, operational performance, and risk management
Coordinating technical teams to resolve incidents and service issues
Driving automation, standardization,



and service improvements
Supporting security architecture, technology upgrades, and compliance initiatives

Ideal background:
Experience in Firewall, PKI, cybersecurity infrastructure, and enterprise service delivery
Solid customer-facing and stakeholder management skills
Ability to work effectively with offshore technical and operational teams
Willingness to work from the customer’s office three days per week
Experience in Life Sciences, Healthcare, or regulated settings is an advantage

Interested candidates are welcome to connect or apply.

📌 Service Delivery Manager Chennai (India)
🏢 HCL Technologies
📍 India