Job DescriptionJob Title: Global Service Desk Team Leader
nLocation: Hyderabad
nDepartment: Group IT
nKey Responsibilities:
n
- n
- Lead and mentor Service Desk Analysts.n
- Manage daily service desk operations and SLA performance.n
- Oversee incident, requests, problems, and escalation management.n
- Act as an escalation point for major incidents.n
- Drive continuous improvement initiatives.n
- Collaborate with infrastructure, application, security, and vendor teams.n
- Manage staffing, scheduling, and performance reviews.n
- Prepare service reports and operational dashboards.n

nRequired Skills & Qualifications :
n
- n
- Bachelor's degree in IT, Computer Science, or related field.n
- 5 to 8+ years of IT support/service desk experience.n
- Strong ITIL knowledge and service management expertise.n
- Experience with ServiceNow, Remedy, Jira Service Management, or similar tools.n
- Robust knowledge of Microsoft 365, Active Directory, Azure AD, VPN, and Windows environments.n
- Excellent leadership and stakeholder management skills.n

📌 Service Desk Team Lead (Hyderabad)
🏢 Latinem Private
📍 Hyderabad