Job Description
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- Management of daily activities of a team size of 200+ analystsn
- Engages in Customer Escalationsn
- Ensures achievement of all system, team and individual Customer Service goals and standardsn
- Manages Key performance indicatorsn
- Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilitiesn
- Responsible for administrative aspects including reportingn

n- Superior communication (oral, written), presentation, and interpersonal skills
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- Demonstrated ability to develop and implement process enhancements including technology and performancen
- Ability to plan, prioritize, organize and communicate/sell effectivelyn
- Proficiency in Work-force management applications, Quality tools and technologiesn
- Experienced in goal setting (defining and prioritizing specific, driving objectives)n
- Responsible for Process level compliance on various standards.n
- Backup for the SDL in absencen

📌 Service Delivery Manager (Hyderabad)
🏢 Wipro BPO (A Division of Wipro
📍 Hyderabad