Job Description
Virtual Drive for Customer Support Executive (Voice) for HCLTECH
nHCL Tech Hiring for US/UK Voice Process 12-Sept- 2026 & 13- Sept 2026
nVirtual Drive Timing- 11:00 AM-1 PM
n13-Sept-26 (Sunday)
nJoin:
nMeeting ID: 467 785 086 463 975
nPasscode: co3uT74M
nDesignation: Customer Care Representative-Freshers
nAny Grad/UG can apply (No Regular Students / No Law Graduate)
nB.tech, MTech, BCA and MCA is not eligible.
nWork Location: Noida
nTwo Way Cabs Available
nJob Description - Customer Service Executive - Fresher
nCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.
nWork Experience & Qualification criteria:
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- Excellent communication skills - both verbal and written - with a qualified telephone etiquetten
- Helpful, empathetic, and enthusiastic about customer servicen
- Freshers in US/UK Inbound calling preferably in Banking domainn

nJob Description
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- Answer all inbound queries as per call flow procedure.n
- Adherence to process to ensure high quality and customer service.n
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.n
- Break schedule adherence.n
- Involvement in motivational activities, implementing feedback given during monitoring sessions.n
- Updating various logs like escalation log, complaint tracker etc.n
- Ensuring data security - proprietary data of customersn

📌 Virtual Drive for Freshers (Noida)
🏢 HCLTech
📍 Noida