Roles and Responsibilities

As a Web & Application Support Engineer, you will be responsible for managing and supporting the client’s websites, web applications, and related digital systems while working from the client location. Your responsibilities will include:
Manage, maintain, and support the client’s websites and web applications.
Monitor applications and identify, troubleshoot, and resolve technical issues.
Perform regular website and application updates, maintenance, and enhancements.
Handle technical support requests raised by the client and their customers/users.
Investigate customer-reported issues and provide timely technical resolutions or escalate them to the appropriate development team.
Coordinate with internal development, QA, and technical teams for application fixes, enhancements, and deployments.
Assist with testing and validation of current features, bug fixes, and application updates before and after deployment.
Monitor application performance, availability, and basic production health.
Maintain proper documentation of issues, resolutions, application changes, and support activities.
Coordinate with hosting,



domain, SSL, server, and other third-party service providers whenever required.
Assist with production deployments, configuration changes, backups, and routine maintenance activities.
Understand client requirements and communicate technical requirements or issues clearly to the internal development team.
Maintain skilled communication with the client and act as the primary technical point of contact for day-to-day website and application-related matters.
Ensure that reported issues are tracked, prioritized, resolved, and closed within the agreed timelines.
Maintain confidentiality and security of client data, credentials, applications, and other technical information.
Perform any other reasonable technical, development, maintenance, or support responsibilities assigned by the management from time to time.

Pay: ₹200,000.00 - ₹300,000.00 per year

Advantages
Health insurance
Provident Fund
Work from home

Work Location: Hybrid remote in Bengaluru, Karnataka

📌 Web & Application Support Engineer Bengaluru (India)
🏢 InHawk IT Solutions
📍 India