Position: Team Leader – Call Centre

Department: Customer Care / Call Centre

Experience: Minimum 2 Years

Qualification: MBA / PG / B.Tech/ DEGREE

Job Summary

We are looking for a motivated and experienced Call Centre Team Leader to manage and guide a team of customer service executives. The candidate will be responsible for achieving team targets, monitoring performance, ensuring quality customer interactions, and maintaining high levels of customer satisfaction.

Key Responsibilities
Lead, motivate, and manage the day-to-day activities of the call centre team.
Monitor individual and team performance against assigned targets and KPIs.
Ensure effective handling of inbound and outbound customer calls.
Monitor call quality and provide regular feedback and coaching to team members.
Handle escalated customer complaints and resolve issues professionally.




Prepare and maintain daily, weekly, and monthly performance reports.
Ensure proper follow-up on customer enquiries, leads, complaints, and service requests.
Conduct team meetings and performance reviews.
Identify training requirements and support team development.
Ensure adherence to company policies, processes, and customer service standards.
Coordinate with other departments to ensure timely resolution of customer issues.
Maintain accurate customer and call-related records.

Pay: ₹18,000.00 - ₹22,000.00 per month

Advantages
Cell phone reimbursement
Adaptable schedule
Internet reimbursement

Work Location: In person

📌 Team Leader Call Centre Angadipuram
🏢 KVR Automall
📍 Angadipuram