Job DescriptionRoles & Responsibilities
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- Provide responsive VIP/Executive Desktop Support to senior management and high-priority users.n
- Troubleshoot Windows laptops/desktops, Microsoft 365, Outlook, Teams, applications, peripherals, VPN and MFA issues.n
- Provide onsite support and assist other APAC offices, including travel when required.n
- Support AV, conference-room and telephony systems.n
- Troubleshoot basic LAN/WAN, Wi-Fi, VPN and connectivity issues.n
- Handle user onboarding, transfers and offboarding, including device and access setup.n
- Manage tickets and incidents within defined SLAs, following ITIL processes.n
- Coordinate with infrastructure, security and external vendors to resolve issues.n
- Maintain documentation and deliver a consistently high-quality user experience.n
- Be flexible to provide support outside core working hours when required.n

nRequired Qualifications
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- Mandatory:



Current or previous experience in VIP/Executive Desktop Support or equivalent white-glove IT support.n
- Strong hands-on experience supporting Windows 10/11 and Microsoft 365/Office 365.n
- Experience with Active Directory, Azure/Azure AD, Intune/Endpoint Manager, SCCM and Autopilot.n
- Experience supporting VPN, MFA, remote access and basic network troubleshooting.n
- Hands-on exposure to AV/conferencing and telephony systems; Cisco/Crestron knowledge is desirable.n
- Solid customer service, communication, troubleshooting and problem-solving skills.n
- Experience with ITSM tools such as ServiceNow and understanding of ITIL Incident/Service Request/Problem Management.n
- ITIL certification and Microsoft certifications are desirable.n
- Private Equity/Financial Services experience is an advantage but not mandatory.n

📌 Senior VIP Desktop Support Engineer (Raigarh)
🏢 Atyeti
📍 Raigarh