Company Description ASHPER Hotels is a hospitality brand focused on delivering comfortable stays and attentive service to guests. The hotel maintains a welcoming environment that emphasizes professionalism, efficiency, and guest satisfaction. Team members are encouraged to provide responsive support and create positive experiences for visitors from diverse backgrounds.

ASHPER Hotels values reliability, strong work ethics, and a commitment to high service standards. The property in Nagpur offers opportunities for growth in front office and guest-facing roles.

Role Description The Front Office Associate is a full-time, on-site role based at ASHPER Hotels in Nagpur. This role involves greeting guests, managing check-in and check-out processes, handling room assignments, and ensuring accurate entry of guest information.

The Front Office

Associate responds to phone and in-person inquiries, provides information about hotel services and local attractions, and coordinates with housekeeping and other departments to meet guest needs. Daily responsibilities also include managing reservations, processing payments, maintaining front desk records,



and resolving guest concerns promptly and professionally. The role requires consistent adherence to hotel policies, a neat appearance, and a friendly, customer-focused approach at all times.

Qualifications

- Solid customer service skills with experience in guest-facing or hospitality roles.
- Receptionist duties and check-in/check-out experience, including handling reservations and basic front office administration.
- Professional phone etiquette and the ability to manage multiple calls and inquiries efficiently.
- Clear and courteous communication skills, both verbal and written.
- Basic computer literacy, including use of hotel management or reservation systems.
- Ability to work in shifts, including weekends and holidays, as required by hotel operations.
- Attention to detail, reliability, and the ability to stay calm under pressure.
- Prior experience in hotels or front office operations is preferred; a diploma or degree in hospitality or related field is an advantage.

📌 Front Office Associate (Nagpur)
🏢 ASHPER Hotels
📍 Nagpur