Job DescriptionRole Summary
nWe are seeking a proactive and strategic Customer Success & Account Management Specialist to drive client retention, expansion, and revenue growth. This role sits at the intersection of sales, relationship management, and customer experience, requiring a balance of commercial acumen and customer-centric thinking.
nYou will own key accounts, ensure value realization for clients, and identify growth opportunities through deep engagement and consultative selling.
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nKey Responsibilities
n1. Account Management & Client Success
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- Serve as the primary point of contact for assigned key accountsn
- Build trusted advisor relationships with stakeholders and decision-makersn
- Ensure successful onboarding, adoption, and ongoing satisfactionn
- Conduct regular business reviews (QBRs/MBRs) with clientsn
n2. Revenue Growth & Expansion
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- Drive upselling, cross-selling, and renewals across accountsn
- Identify whitespace opportunities within existing client portfoliosn
- Develop account growth plans aligned with client business goalsn
- Consistently achieve or exceed revenue and retention targetsn
n3. Customer Experience & Retention
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- Monitor customer health metrics and proactively mitigate churn risksn
- Resolve escalations efficiently while maintaining client trustn
- Deliver a seamless and high-quality customer experiencen
n4. Strategic Collaboration
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- Work closely with Sales, Product, Marketing, and Delivery teamsn
- Provide customer feedback to improve product/service offeringsn
- Support go-to-market strategies and client-specific campaignsn
n5. Business Development
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- Identify and pursue current opportunities within existing networksn
- Contribute to pipeline generation through referrals and relationshipsn
- Support proposal development and client presentationsn
nKey Performance Indicators (KPIs)
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- Revenue growth from existing accounts (%)n
- Net Revenue Retention (NRR)