About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

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Career Opportunities

Position

Deputy Manager- Customer Service No. of Positions 1

Department

Operations Function Customer Service

Location

Gurgaon – 90 C

Key Responsibilities:

- Investigate, complaints (Missell) from policyholders in a fair, timely, and confidential manner.

- Act as a neutral mediator between complainants and the company’s departments to facilitate mutually agreeable solutions.

- Ensure compliance with insurance regulations, company policies,



and ethical standards during dispute resolution processes.

- Collaborate with Customer Service teams to address systemic issues and improve customer satisfaction.

- Maintain thorough documentation and reporting of complaints, resolutions, and trends to management and regulatory bodies as required.

- Develop, implement, and regularly update complaint handling policies and procedures.

- Educate and train employees on complaint management, conflict resolution, and ethical practices.

- Monitor and analyze complaint data to identify recurring problems and recommend process improvements.

- Uphold confidentiality and impartiality in all dealings to maintain trust and credibility.

Measure of Success:

Ø TAT adherence as per the SOP

Ø 100% compliance to standards.

Desired qualifications and experience:

Ø Graduate with 4-7 years’ experience in Operations / Customer Care

Ø The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and robust working knowledge of computers

Knowledge and skills required:

Ø Customer centricity

Ø Good communication skills

Ø Basic computer skills

State: Home Office

Branch: Gurugram -90C

Department: Operations

Function: Operations - Customer Service

Posted On: 26-Jun-2026

📌 Deputy Manager - Customer Service (India)
🏢 AxisMaxlife
📍 India