Job description

About GUS Education India (GEI)
GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems and its associated brands. As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation. Job Purpose
The IT Service Desk Associate Ulaw is responsible for providing quality support. To provide the highest quality, skilled 1st and 2nd line incident management to staff and students by following customer focused procedures Desired Profile

Qualification

Degree or Equivalent in relevant IT subject or relevant IT experience. Skills




Excellent Oral and written communication skills in English SCCM Administration App-V Package Creation Power Shell Active Directory Group Policy Good Technical Knowledge of Windows 7/8/10 and Microsoft Office 2010/2013/2016 MCP qualifications MS Teams Business Administration Office365 Administration Share Point Administration Team Worker Page Break

Relevant

Experience
Internship (Desirable) Experience within a customer service role. Previous experience in a technical helpdesk role, preferably in an academic or legal environment. ITIL processes; Incident, Problem and Change Management. Solid knowledge of 1st and 2nd line experience of supporting a wide range of software packages, operating systems, and other services. Troubleshooting of web browsers (Internet Explorer, Chrome, Firefox) Troubleshooting PCs, webcams, visualisers, data projectors and other technical equipment. Experience of supporting mobile devices; Android, i Phones, i Pads Tablets etc. Active Directory administration Experience or ability of documenting processes and procedures for users and internal Knowledge Bases. GUS Values
GEI is an equal opportunity employer and encou

📌 Information Technology Help Desk Support (Hyderabad)
🏢 GUS EDUCATION INDIA
📍 Hyderabad