Company Description RMV Workforce LLP is a forward-thinking business consulting firm in India, offering career opportunities across IT, Non-IT, and BPO fields. The organization focuses on helping professionals unlock their potential while contributing to innovative and impactful business solutions. Team members work in a collaborative, inclusive culture that values diversity, teamwork, and continuous learning.

RMV Workforce LLP encourages individuals to drive change, solve complex challenges, and support clients in transforming their industries. Candidates joining the firm can expect a growth-oriented environment with opportunities to advance their careers.

Role Description The Customer Support Executive role is a full-time, on-site position based in Gurugram. In this role, the individual will handle customer inquiries through various channels, provide timely resolutions, and ensure a positive service experience. Daily responsibilities include responding to queries, troubleshooting issues, coordinating with internal teams for complex cases, and maintaining accurate records of customer interactions.

The role also involves monitoring customer satisfaction, escalating technical or service-related problems when needed,



and following established processes and service-level agreements.

The Customer Support

Executive will contribute to continuous improvement by sharing customer feedback and suggesting enhancements to support procedures.

Qualifications

- Strong Customer Support and Customer Service skills to manage inquiries and deliver skilled assistance.
- Ability to maintain high levels of Customer Satisfaction through empathetic communication and solution-oriented support.
- Experience providing Online Support across email, chat, or ticketing systems.
- Basic to intermediate Technical Support capabilities to troubleshoot common issues and coordinate with technical teams.
- Excellent verbal and written communication skills in English and, where relevant, local languages.
- Good problem-solving abilities, attention to detail, and the capacity to work in a fast-paced environment.
- Comfort with CRM or helpdesk tools and general computer proficiency.
- Prior experience in customer support, BPO, or related fields is preferred but not mandatory.
- Minimum educational qualification: graduate degree or equivalent, with a customer-centric mindset.

📌 Customers Support Executive (Jaipur)
🏢 RMV Workforce
📍 Jaipur