.

Job Title

Customer Support Executive / Telesales Executive

Other Job Titles - Customer Care Executive (CCE) - Customer Service Executive - Telecaller - Customer Relationship Executive - Voice Support Executive - Process Associate

About the Company

Digitide Solutions Ltd. is an AI-first digital transformation and Business Process Management (BPM) company providing customer experience, business process, and technology-enabled solutions to enterprises. The company operates across industries including BFSI, Telecom, Retail, and E-commerce through voice, non-voice, sales, and customer support operations.

Job Summary

We are looking for Customer Support Executives and Telesales Executives to handle customer interactions through voice calls and provide excellent customer service or generate sales conversions, depending on the assigned process. The ideal candidate should have good communication skills, strong customer-handling abilities, and the willingness to work in a target-driven environment.

Key Responsibilities

Customer Support – Voice Process - Handle inbound and outbound customer calls professionally.

- Understand and resolve customer queries, complaints, and service requests.

- Provide accurate information about products and services.

- Maintain a high level of customer satisfaction.

- Record customer interactions and update information in CRM systems.

- Escalate unresolved issues to the appropriate department.

- Meet quality, productivity, and performance standards.

- Follow company policies, processes, and compliance guidelines.

Telesales Process

- Make outbound calls to prospective and existing customers. - Explain products, services, offers, and benefits clearly.



- Generate leads and convert prospects into customers. - Achieve assigned sales targets. - Cross-sell and upsell products or services when required. - Build and maintain positive customer relationships. - Follow up with customers to improve conversions. - Maintain accurate customer records in CRM systems.

Candidate Requirements - Good verbal and written communication skills. - Strong customer-handling and listening abilities. - Customer-focused and solution-oriented approach. - Ability to work in a target-driven setting. - Good interpersonal and relationship-management skills. - Positive attitude and willingness to learn. - Ability to handle pressure and multitask. - Basic knowledge of MS Office and CRM systems is an advantage.

Qualification -

Graduate in any discipline preferred. - Undergraduates may be considered based on process requirements. - 12th-pass candidates may be eligible for selected processes. Experience - Freshers and experienced candidates can apply. - Previous experience in BPO, customer support, telecalling, telesales, voice process, or BFSI will be an added advantage.

Language Skills -

Good communication skills in English. - Hindi and regional language proficiency will be an added advantage. - Strong listening and customer-handling skills.

Job Location

Multiple locations across India,



including: - Chennai - Hyderabad - Bengaluru - Mumbai - Navi Mumbai - Pune - Kolkata - Other operational locations based on business requirements.

Work Environment -

Voice-based customer support and telesales processes. - Inbound and outbound calling. - Domestic and international voice processes, depending on the assigned process. - Rotational shifts, including day/night shifts, based on business requirements. - Performance-driven and customer-focused work environment.

Career Growth

Customer Support Executive / Telesales Executive ↓ Senior Executive ↓ Team Leader ↓ Assistant Manager ↓ Operations Manager

Why Join Digitide Solutions Ltd.? -

Opportunity to work in an AI-first BPM organization. - Exposure to customer experience and digital operations. - Opportunity to work across multiple industries. - Structured learning and career development opportunities. - Experience working with enterprise clients and business processes.

Preferred Candidate Traits -

Customer-first mindset - Positive attitude - Team player - Quick learner - Professional approach - Adaptability - Willingness to work in rotational shifts - Ability to work under pressure

Selection Process

- HR Screening 2. Communication Assessment 3. Operations Round 4. Client Round (if applicable) 5. Documentation & Onboarding

Documents Required

- Updated Resume - Educational Certificates - Government ID Proof - Passport-size Photograph -Experience Documents, if applicable

Employment Type

Full-Time | Voice Process | Customer Support / Telesales Freshers are welcome to apply.

Work Location: In person

📌 Customer Support Executive / Telesales Executive (Chennai)
🏢 Digitide Solutions
📍 Chennai