– Customer Support Executive | Voice Process

Company: Andaman Island Travels Private Limited

Location: Noida, Sector 2

Department: Customer Support / Travel Sales

Working Hours: 10:00 AM – 7:00 PM

About the Role

We are looking for a Customer Support Executive – Voice Process to join our travel team. The candidate will be responsible for handling customer calls, understanding travel requirements, assisting with queries, and providing suitable travel solutions.

Roles & Responsibilities

- Handle inbound and outbound calls from customers regarding travel enquiries and packages.
- Understand customer requirements such as destination, travel dates, number of travellers, budget, hotel preferences and activities.
- Provide information about domestic and international travel packages, hotels, sightseeing, transfers and activities.
- Assist customers with booking-related queries, package details, pricing and inclusions/exclusions.
- Follow up with customers and leads through calls and WhatsApp.
- Coordinate with the Travel Sales and Operations teams for quotations, bookings and customer requirements.
- Identify customer needs and recommend suitable travel packages and destinations.
- Maintain proper records of customer conversations, enquiries and follow-ups.
- Handle customer concerns professionally and ensure a smooth customer experience.




- Build good relationships with customers and encourage repeat bookings and referrals.
- Work towards achieving daily/monthly calling, conversion and sales targets.
- Ensure timely follow-up on all assigned leads and enquiries.
- Stay updated about travel destinations, packages, hotels and tourism services offered by the company.

Candidate Requirements
- Excellent verbal communication and listening skills.
- Confident and polite while speaking with customers.
- Basic knowledge of the travel and tourism industry.
- Candidates with experience in customer support, BPO, voice process, travel sales or telecalling will be preferred.
- Ability to handle multiple customer queries and follow-ups.
- Good convincing and problem-solving skills.
- Comfortable working in a target-oriented environment.
- Basic computer knowledge and familiarity with WhatsApp, Excel and CRM tools is an advantage.
- Knowledge of Andaman and other popular domestic/international destinations will be an added advantage.

What We Offer
- Good Salary Incentives
- Growth opportunities in the travel industry
- Professional work environment
- Chance to work with an Andaman-focused DMC
- Learning and exposure to domestic & international travel sales

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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