- Welcome and assist customers visiting the dealership/service centre.
- Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
- Make service reminder calls and inform customers about their upcoming periodic service.
- Follow up with customers after vehicle service to obtain feedback and ensure satisfaction.
- Conduct customer satisfaction calls and maintain proper feedback records.
- Handle customer complaints professionally and coordinate with the concerned department for timely resolution.
- Escalate unresolved customer issues to the Service Manager/CRM Manager.
- Maintain regular communication with customers regarding service appointments, vehicle status, and delivery.
- Generate and maintain service leads through customer follow-ups.
- Encourage customers to return to the dealership for periodic maintenance and service.
- Support customer retention and improve repeat-service business.




- Promote service packages, accessories, periodic maintenance, and other dealership offerings where applicable.
- Maintain accurate customer information and update CRM/DMS records.
- Coordinate with the Sales and Service departments to ensure smooth customer communication.
- Follow up with customers regarding pending service appointments and missed appointments.
- Assist in conducting customer engagement activities, campaigns, and dealership events.
- Prepare daily/weekly reports related to customer calls, appointments, feedback, complaints, and follow-ups.
- Maintain skilled communication and ensure a high standard of customer service at all times.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Relation Executive (Thrissur)
🏢 Johns Honda
📍 Thrissur