Dear Job Seekers,

We are looking for an experienced Customer Care Executive to join our Call Centre team at one of our company at Aminjikarai, Chennai. The role involves handling customer calls, assisting patients with diagnostic service-related queries, coordinating appointments, and ensuring a smooth customer experience.

Key Responsibilities:

- Handle inbound and outbound calls from patients and customers.
- Respond to enquiries related to scans, diagnostic tests, appointments, reports, and centre information.
- Schedule, confirm, and coordinate patient appointments.
- Provide accurate information about diagnostic procedures and preparation requirements.
- Coordinate with branches and internal teams for appointment and service-related requirements.
- Follow up with customers regarding appointments and enquiries.
- Address customer complaints and escalate issues to the concerned team when required.
- Maintain records of calls, customer interactions, appointments,



and follow-ups.
- Ensure skilled and courteous communication with customers at all times.

Candidate Profile:

- 1–3 years of experience in Call Centre, Customer Care, Telecalling, Customer Support, or a similar role.
- Experience in hospitals, diagnostic centres, healthcare, or related industries will be preferred.
- Good communication skills in Tamil and English.
- Strong customer-handling and interpersonal skills.
- Basic computer knowledge and familiarity with CRM/call-centre systems.
- Ability to handle multiple calls and customer queries efficiently.
- Candidates who can join immediately or at short notice will be preferred.

Interested candidates can send your updated resume at [email protected]

Pay: ₹250,000.00 per year

Work Location: In person

📌 Customer Care Executive - Call Centre (Chennai)
🏢 Neuberg Diagnostics
📍 Chennai