Job Title: Customer Support Executive

Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging and leading term

Working Days: Monday – Sunday (1 weekday off)

Timings: 9.0AM – 6 AM/10:00 AM – 7:00 PM/11.0 AM – 8.0PM

Team Size: 20–25 Agents + Team Leaders

Experience: 0 to 4 years

Key Responsibilities:

· Greet and welcome Customers as they call the contact centre.

· Assist Customers with filling out necessary forms in system.

· Answer phone calls and respond to emails promptly, addressing Customer inquiries and scheduling appointments.

· Provide information about available aesthetic treatments, pricing, and post-treatment care.

· Schedule Customer appointments, ensuring that the clinic's calendar is organized and appointments are spaced appropriately.

· Send appointment reminders to Customers through calls, emails, or text messages.

· Handle appointment cancellations and rescheduling requests efficiently.

· Educate Customers about the various aesthetic treatments offered by the clinic.

· Explain the perks and expectations associated with each treatment.

· Provide information on pre and post-treatment instructions.

· Maintain accurate Customer records and contact information.

· Safeguard Customer confidentiality and data security.





· Address Customer concerns or complaints promptly and professionally, seeking solutions to ensure Customer satisfaction.

· Collaborate with the clinic staff and Doctors to resolve any treatment-related issues.

· Stay updated on the latest aesthetic treatments, technologies, and industry trends to provide accurate information to Customers

Qualifications:

· High school diploma or equivalent or any bachelorette degree

· Prior experience in customer service or administrative roles, preferably in a healthcare or aesthetic clinic setting.

· Strong communication skills, both verbal and written.

· Excellent interpersonal skills and the ability to maintain a calm and empathetic demeanour, especially in stressful situations.

· Proficiency in using computer software for appointment scheduling, record keeping, and data entry.

· Knowledge of medical terminology and aesthetics is beneficial but not always required. (Will be added advantage)

· Basic Knowledge on CRM

**Looking for immediate joiners

Pay: ₹500,000.00 - ₹540,000.00 per year

Application Question(s)

- What is your current annual CTC?
- What is your notice period?

Work Location: In person

📌 Contact Center Executive (Mumbai)
🏢 AgeLess Clinic
📍 Mumbai