We are looking for a CRM Executive to manage customer relationships, handle enquiries and follow-ups, ensure timely communication, and provide excellent after-sales service. The role will focus on maintaining strong customer relationships and improving customer satisfaction and retention.

Key Responsibilities

- Manage and maintain customer relationships through regular communication and follow-ups.
- Handle customer enquiries, requests, complaints, and feedback professionally.
- Conduct timely follow-ups on leads, enquiries, quotations, orders, and pending requirements.
- Maintain accurate and updated customer information and interaction records in the CRM/system.
- Coordinate with Sales, Order, Accounts, Production, and Dispatch teams to resolve customer requirements.
- Follow up with customers regarding order status, delivery, payments, and after-sales services.
- Ensure timely resolution of customer issues and escalate important matters to the concerned manager.
- Maintain records of customer calls, follow-ups, complaints, and resolutions.
- Support customer retention through regular follow-up and relationship-building activities.




- Collect and record customer feedback and share relevant insights with management.
- Assist the sales team in converting existing customer enquiries and follow-up opportunities.
- Maintain confidentiality of customer information and company data.
- Prepare regular CRM/MIS reports related to customer follow-ups and pending activities.

Required Skills
- Good communication and customer-handling skills.
- Strong follow-up and coordination skills.
- Basic knowledge of CRM software, MS Excel, and Google Sheets.
- Positive problem-solving and interpersonal skills.
- Ability to manage multiple customer requests simultaneously.
- Professional and polite approach towards customers.
- Attention to detail and accurate record-keeping.

Key Performance Areas

Customer Relationship Management | Customer Follow-up | Lead & Enquiry Management | Complaint Resolution | Customer Retention | CRM Data Management | After-Sales Service | Interdepartmental Coordination | Customer Satisfaction

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Client Relationship Executive (Amritsar)
🏢 Prem Kumar Jewellers
📍 Amritsar