About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA and PwD candidates of all ages are encouraged to apply

: KEY RESPONSIBILITIES

Project Management and Delivery - Six Sigma

- Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions.

- Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance.

- Facilitating change & stakeholder management as part of transformational programs and improvement projects

- Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.

- Work with project teams for representing the function/organization in various external/internal Quality Competitions.

- Conduct internal/external benchmarking and in-sighting for best practice identification and replication

Process Excellence (Business Process Management System, BPM)

- Process identification, documentation and managing version controls





- Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment

- Work with business training teams to design process level training and certification program and drive adoption in partnership with business

- Designing process flow diagrams on ARIS

Quality Culture and Capability Building

- Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)

- Reporting of Quality initiatives to Sr. management

- Support in last mile deployment of all Quality initiatives at functional level

MEASURES OF SUCCESS

- Six Sigma project closures

- Business Impact achieved

- BPM task completion

- Driving QDNA at functional level

- Monthly governance and dash boarding

KEY RELATIONSHIPS (Internal /External)

Internal: Business heads, Quality head,Cross functional teams, Quality team, Sellers

External: As applicable (End Customers, business partners)

KEY COMPETENCIES/SKILLS

§ Lean Six Sigma

§ Design Thinking

§ Innovation Tools

§ Stakeholder Management

§ Project management

§ Change Management

§ Analytical Thinking

§ Statistical Skills

§ Mini Tab

§ Solid Communication/Presentation Skills

§ Facilitation and interpersonal skills

DESIRED QUALIFICATION AND EXPERIENCE

§ Certified Black Belt experience is a must with knowledge of minitab tool.

§ Experience in design thinking, innovation other than DMAIC will be preferred.

§ Graduate with 8 years’ experience in driving lean sig-sigma improvement and transformational projects in BSFI, preferable with experience in the Insurance sector and in distribution functions.

§ Process improvement experience via Kaizens and other LEAN tools.

State: Home Office

Branch: Gurugram -90C

Department: Business Excellence

Function: Business Excellence

Posted On: 03-Sep-2026

📌 Chief Manager - Quality & Service Excelllence (India)
🏢 AxisMaxlife
📍 India