INSPIRE BRANDS
ServiceNow Developer
SUMMARY:
The ServiceNow Developer will be a key part of the ITSM Operations team. This role is responsible for leading the development efforts in ServiceNow and will focus primarily on designing and developing the core ServiceNow platform and integrations. The ServiceNow Developer must be able to integrate current solutions with existing infrastructure without compromising security. This role will identify, mitigate, and control risk to reduce any impact on the business day-to-day operations. The ability to communicate with both technical and non-technical stakeholders on overall development progress is a must.
In addition to core platform development, this role contributes to an enterprise ServiceNow environment supporting ITSM, ITOM, CMDB, Performance Analytics, and Asset Management capabilities. The position is expected to help expand workflow automation, strengthen service reliability, improve reporting and operational visibility, and support scalable operating models aligned with ITIL-based governance and SOX / ITGC compliance standards.




RESPONSIBILITIES:
- Lead the development of the ServiceNow platform to ensure ongoing process improvement, feature development, and alignment with enterprise service delivery models.
- Perform benefit analysis for IT solutions and make recommendations for technology direction, with focus on automation, workflow efficiency, platform scalability, and operational value.
- Configure and customize the ServiceNow platform, including creating workflows and integrations to 3rd party systems using REST and SOAP.
- Design, build, and maintain enterprise workflows and automation supporting Incident, Problem, Change, Release, Request, and Service Catalog processes.
- Develop solutions that improve service reliability, escalation effectiveness, service stability, and SLA performance across enterprise support operations.
- Experience with E-bonding with other ticketing systems and development of cross-platform

📌 ServiceNow Developer (Hyderabad)
🏢 Inspire Brands Hyderabad Support Center
📍 Hyderabad