Title: Customer Service Administrator
Location: Bengaluru
About the Commercial Function:
The Commercial team within the Global Capability Centre (GCC) sits at the heart of Officeworks growth agenda. This function brings together customer needs, product innovation, services, supplier partnerships, merchandise planning, and channel growth to shape what Officeworks sells, how it competes, and the value it delivers across Retail, B2B, Government, and Education.
This is a unique opportunity to contribute to one of the businesss most commercially impactful areas. The team plays a key role in evolving Officeworks product and service offering, accelerating growth in high-potential channels (such as B2B and Education), expanding private label and exclusive ranges, strengthening supplier partnerships, and unlocking emerging category opportunities across areas like technology, gaming, mobility, VR, print, installation, telco, and managed services.
As part of the newly established GCC, you will help build commercial capability from the ground up, shaping scalable ways of working,



strengthening planning and decision-making, and driving outcomes that impact sales, margin, customer experience, inventory performance, and long-term growth.
These roles are best suited for people who enjoy:
- thriving in a growth-focused retail setting where commercial decisions directly influence customers, sales, margin, and competitiveness
contributing to key growth areas, including B2B, Education, Government, private label, exclusive products, and emerging categories
- using insights (customer, competitor, category, supplier, financial, inventory) to identify opportunities and inform decisions
collaborating cross-functionally to turn commercial strategy into practical outcomes

Why this role exists:
The Customer Service Administrator processes high-volume financial data, verifies system inputs against standard templates, and updates records with high accuracy. The role ensures customer account

📌 Customer Service Administrator (Bengaluru)
🏢 Officeworks
📍 Bengaluru