The Staff Product Designer for AI Experiences will, as a hands-on individual contributor, design intelligent, human-centered experiences powered by the Freshworks AI platform. This role will help shape how users interact with AI across our product portfolio—including customer service, IT, sales, and marketing—ensuring that machine learning, automation, and generative AI are integrated seamlessly into everyday workflows.

Roles & Responsibilities

Strategic Execution: Contribute to a cohesive UX strategy for AI across Freshworks platforms and products. Partner with Product and Engineering to embed user-centered design into core AI capabilities (e.g., model configuration, feedback loops). Promote design consistency across AI use cases, and ensure experiences reflect responsible design principles around transparency, fairness, and usability.

Design for the AI Platform: Deliver end-to-end user experiences for platform-level AI tools, helping internal teams and external customers adopt and configure AI capabilities with confidence.



Translate complex AI concepts—like model feedback and prompt engineering—into explicit, usable interfaces, in close collaboration with platform product teams.

Advance Human-Centered AI Across Products: Design product-level AI features that simplify tasks, surface insights, and support better decision-making—whether in conversational interfaces, generative assistants, or predictive analytics. Champion user control, explainability, and inclusivity, and use rapid prototyping and testing to continuously refine how users perceive and interact with AI.

Collaborate Across the Business: Build solid working relationships with Product, Engineering, Data Science, and fellow UX designers. Contribute design assets and thinking that support roadmap planning, capability prioritization, and cross-functional decision-making around AI investments.

Deliver with Quality and Impact: Ship intelligent features and platform experiences that increase customer trust,

📌 Staff Product Designer Bengaluru
🏢 FreshWorks
📍 Bengaluru