Key Responsibilities
Outbound/Inbound Calling: Making high-volume calls to new leads (cold calling) and following up on existing leads.
Sales & Closing: Pitching products/services, negotiating deals, and closing sales over the phone.
Lead Generation: Identifying, qualifying, and nurturing prospective customers to fix appointments for field sales teams.
Customer Relationship Management (CRM): Maintaining accurate records of customer details, interactions, and purchases in company databases.
Target Achievement: Hitting or exceeding daily, weekly, or monthly sales quotas and KPIs (e.g., call volume, conversion rates).
Product Knowledge: Understanding the company's offerings deeply to explain advantages, features, and pricing clearly.
Required Skills and Qualifications
Communication: Excellent verbal communication and listening skills.
Persuasion & Negotiation: Solid ability to convince prospects and handle objections confidently.
Resilience: Ability to handle rejection and work under pressure in a fast-paced, target-driven environment.
Technical Skills: Basic computer proficiency, including Microsoft Office (Excel, Word) and CRM software.
Experience: Previous experience in telesales, telemarketing, or customer service is often preferred.