Job Title: Customer Support Executive

Process: International Voice Process (BPO)

Location: Viman Nagar, Pune

Employment Type: Full-Time

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Job Summary

We are hiring experienced and customer-focused professionals for an International Voice Process in a reputed BPO workplace. The role involves handling international customers over calls, ensuring query resolution, maintaining service quality standards, and delivering an exceptional customer experience.

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Key Responsibilities
Handle inbound and/or outbound international voice calls.
Provide accurate information and resolve customer concerns efficiently.
Meet defined KPIs including AHT, CSAT, Quality, and Productivity metrics.
Maintain detailed and accurate records in CRM systems.
Follow compliance guidelines and process protocols strictly.
Escalate critical cases as per standard operating procedures.

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Eligibility Criteria
Graduation Mandatory (Any Discipline).
Minimum 1 year of experience in International Voice Process (BPO) - Mandatory.




Excellent English Communication Skills (Verbal & Listening) - Mandatory.
Solid articulation, neutral accent, and professional call handling skills.
Basic computer proficiency and familiarity with CRM tools.
No absconding history. Proper documentation required.

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Compensation & Benefits
Salary Budget: Up to ₹50,000 per month (Based on experience & interview performance).
5 Days Working (2 Rotational Week Offs).
Rotational Shifts (Including Night Shifts, if applicable).
Two-Way Cab Facility Provided.
Performance-based incentives and growth opportunities.

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Customer-centric approach with strong problem-solving skills.
Ability to work in a target-driven, quick-paced BPO environment.
Immediate joiners preferred.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹50,000.00 per month

Benefits:
Provident Fund

Work Location: In person

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