Customer Success Executive / Business Development Executive

Company: Synx

Location: Vallarpadam, Kochi, Kerala

Experience: 2+ Years

Employment Type: Full-Time

Package: 35000 - 50000

About SynxSynx is a technology company specializing in web applications, mobile applications, automation, SaaS products, and digital solutions. We work with businesses to build technology solutions that improve their operations, customer engagement, and growth.

We are looking for a confident and result-oriented Customer Success Executive / Business Development Executive who can manage client relationships, understand business requirements, conduct product demonstrations, and convert qualified leads into customers.

Key Responsibilities

- Handle incoming leads and understand their business requirements.
- Communicate with prospects through calls, WhatsApp, email, and meetings.
- Conduct product and solution demonstrations for prospective clients.
- Understand customer pain points and recommend suitable Synx products/services.
- Prepare and present proposals and quotations.
- Follow up with leads throughout the sales cycle.
- Convert qualified leads and close sales.
- Build and maintain strong relationships with existing and potential clients.
- Coordinate with internal development, marketing, and support teams to ensure smooth project execution.
- Ensure proper customer onboarding and handover after sales closure.
- Regularly follow up with customers to understand their requirements and identify opportunities for upselling and cross-selling.
- Maintain accurate records of leads, follow-ups, opportunities,



and conversions in the CRM.
- Meet monthly sales, revenue, and customer success targets.
- Collect customer feedback and communicate it to the relevant internal teams.

- Requirements

- 2+ years of professional experience in Customer Success, Business Development, Sales, Account Management, or a related role.
- Previous experience in an IT company, software company, digital marketing agency, or SaaS company is mandatory.
- Excellent verbal and written communication skills.
- Strong client handling and relationship management skills.
- Proven ability to convert leads and close sales.
- Confident in conducting product demos and business presentations.
- Valuable understanding of digital products, software, SaaS, websites, automation, or digital marketing solutions.
- Ability to understand business requirements and translate them into suitable solutions.
- Strong negotiation, persuasion, and follow-up skills.
- Target-oriented with a strong focus on achieving results.
- Good organizational and time-management skills.
- Comfortable working independently as well as with a team.

- Preferred Skills

- Experience selling SaaS, software solutions, websites, digital marketing services, CRM, automation, or technology products.




- Experience using CRM platforms.
- Experience handling B2B clients.
- Basic understanding of sales funnels, lead qualification, and conversion metrics.
- Experience preparing proposals and commercial quotations.

Key Performance Areas
- Lead qualification
- Product demonstrations
- Client communication
- Sales conversion
- Deal closure
- Customer onboarding
- Customer retention
- Upselling & cross-selling
- Monthly sales target achievement
- Client satisfaction

Ideal CandidateWe are looking for someone who is confident, persuasive, proactive, and customer-focused. The candidate should be comfortable speaking with business owners and decision-makers, understanding their requirements, presenting technology solutions, and taking the conversation from lead → demo → proposal → negotiation → closure → customer success.

What We Offer

- Opportunity to work with web, mobile, SaaS, automation, and digital technology projects.
- Exposure to multiple industries and business requirements.
- Opportunity to develop strong sales, technology, and client-management skills.
- Growth opportunities within a growing technology company.
- Collaborative and performance-driven work environment.

How to ApplyInterested candidates can share their CV along with details of their previous sales/client-handling experience and relevant achievements.

Company: Synx

Location: Vallarpadam, Kochi, Kerala

Experience: 2+ Years

Position: Customer Success Executive / Business Development Executive

📌 Business Development Executive (Kochi)
🏢 Synx
📍 Kochi