As an Expertwith Air Freight Service Line at DHL Global Forwarding Freight (DGFF) Global Service Center (GSC), you will be responsible for process & stakeholder management. Interact with the stations / Countries and co-ordinate to ensure correct and timely audit delivery to customers. Engage with customer to build the documentation for process transition and act as a super user for process. Support the DHL operations team and help them so that the customer can have the best experience.

IN THIS JOB YOU WILL:
Responsible for the end-to-end flow of shipments working closely with the country.
Act as the focal point for all coordination with Business team and operations.
Assist in monitoring and ensuring standard business processes
Support the business function in defining and implementing process related organization structure
Responsible for co-ordination and flow of information with other departments (interfaces)
Assist in providing support to various department within the organization pertaining to process Improvements




Maintain valuable communication and working relationship with other departments
To understand the requirement of the station’s / country's documentation and devise guidelines to the teams to ensure compliance
Monitoring thru periodic reports to ensure timely closure of jobs resulting in achieving of the KPI’s
Work closely with colleagues in the same department to identify solution, best practice and KPI for the country to improve existing processes
Participate in Internal Audit activities to ensure management system is effectively maintained
Develop a high-performance service culture within the functional department
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets

Customer/Stakeholder
Majority of interactions are with subordinates and supervisors at equivalent level or one level higher. Interaction normally involves specific phases

📌 Expert Afr Mumbai
🏢 Dhl
📍 Mumbai