About the Company

Vasudevam Farm is a rapid-growing farm-to-home dairy brand delivering fresh milk and natural dairy products directly to customers. We are expanding our operations and looking for a motivated individual to handle customer interactions, sales enquiries, and billing operations.

Key Responsibilities 1. Sales Enquiries & Lead Conversion
Handle incoming calls and WhatsApp enquiries (Google, referrals, ads)
Explain products, pricing, and subscription plans
Convert leads into paying customers
Follow up with interested prospects
Cold Call based on the leads provided
Customer Support & Account Management
Handle customer requests:
Quantity changes
Pause/resume deliveries
Update changes in the mobile app/system
Ensure smooth communication with customers
Customer Onboarding
Guide recent customers to install and use the mobile app
Follow up until onboarding is completed
Ensure correct subscription setup
Billing & Payment Follow-Up




Generate and send bills via WhatsApp or other medium
Follow up for payments
Maintain payment tracking sheet
Data Management & Reporting
Maintain basic records:
Leads received
Customers onboarded
Payments received
Share daily/weekly updates with management
Sales Support & Growth Activities
Promote add-on products (curd, eggs, etc.)
Support marketing campaigns (basic coordination)
Assist in improving customer experience

Key Performance Indicators (KPIs)
Number of leads converted
Customer onboarding completion rate
Payment collection efficiency
Customer satisfaction (low complaints)
Add-on product sales

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:
Adaptable schedule

Work Location: Hybrid remote in Edapally, Kerala

📌 Sales/customer Service Advisor Edappally (India)
🏢 VASUDEVAM
📍 India