ELIGIBILITY CRITERIA -

Education - Minimum Graduate

Work Experience - 0 - 1 years
SKILLS REQUIRED -

We are looking to hire Customer Experience (CX) Executives. The CX Executives will be responsible for managing the interface between the company and their customers, through all modes of communication including phone calls, social media platforms. We believe that the absolute best customer experience is critical for the success of the company, and are looking for people who will own this responsibility.
Robust communication skills (spoken & written) in English & Hindi
Problem-solving, quick thinking Capabilities, and Excellent listening skills
Attention to detail, with the ability to work smart and not just hard
Ability to follow through and find solutions to the challenges faced by customers
Analyse trends in challenges being faced by customers, and liaise with other teams to find systemic solutions
Adept at working with Google Documents and Spreadsheets and basic computer knowledge (MS - Office)




A super positive attitude with a willingness to learn is absolutely mandatory

DAILY ROLES AND RESPONSIBILITIES -

(To be fulfilled by the agent only after she/ he undergoes the process training)
Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
Follow up with customers to ensure their issues are resolved.
Direct & follow up on unresolved concerns to appropriate departments for further investigation.
Manage escalations from social media and management escalations.
Meet Key Result Areas (KRAs) and Key Performance Indicators (KPIs) consistently

Pay: ₹10,000.00 per month

Shift Timings
9:00 AM-6:00PM

Work Location: In person

Job Types: Full time, Part time

Pay: ₹11,000.00 per month

Language:
English (required)

Work Location: In person

📌 Customer Care Executive Shimla
🏢 Coderootz
📍 Shimla