Job Title:Fleet Coordinator (Taxi Operations)
Company: CoTrav
Shift: Day Shift
Experience: 3 Years
Employment Type: Full time, Permanent

About the Role

We are looking for a dedicated and detail-oriented Taxi Operations Executive to manage corporate cab bookings and vendor coordination during the night shift. This role is critical for ensuring 24x7 service continuity for our corporate clients, handling bookings, vendor coordination, and customer support efficiently.

Key Responsibilities
Handle end-to-end taxi bookings for corporate clients, ensuring timely and accurate confirmations as per client requirements.
Coordinate with cab vendors and fleet partners to ensure vehicle availability and negotiate best possible rates.
Manage and maintain the vendor and cab database, including pricing, service standards, and policies.
Build and maintain robust relationships with vendors to ensure service reliability and scalability.
Negotiate rates, service terms, and special arrangements with vendors when required.
Communicate with customers to handle booking queries,



schedule changes, and service issues.
Collect and coordinate payment details as per company process and client agreements.
Enter and update booking details, customer information, and trip records in the system.
Explain applicable charges, taxes, and billing structure to clients whenever required.
Support customers with travel-related queries and urgent escalations during night operations.
Work closely with the sales and account management teams to ensure smooth service delivery.
Ensure adherence to SOPs, service quality standards, and TATs.

Required Skills & Competencies
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Valuable negotiation skills with vendors and service partners.
Ability to work independently and responsibly in a remote environment.
High level of ownership, accountability, and customer focus.
Valuable working know

📌 Fleet Executive Gurugram (India)
🏢 CoTrav
📍 India