Job Title: Sales Associate

Location: Baskin-Robbins Franchise
Department: Store Operations
Reports To: Store Manager

The Sales Associate is responsible for providing exceptional customer service while creating a welcoming and enjoyable experience for every guest. This role involves serving ice cream, beverages, and other menu items, handling customer transactions, maintaining store cleanliness, and ensuring all products meet Baskin-Robbins quality standards. The Sales Associate plays a key role in delivering outstanding service and supporting the overall success of the store.

Key ResponsibilitiesCustomer Service
Greet customers with a friendly and positive attitude.
Assist customers in selecting ice cream flavors, cakes, beverages, and other products.
Recommend products, promotions, and seasonal specials.
Resolve customer concerns professionally and courteously.
Ensure every customer receives quick and efficient service.

Sales & Cash Handling
Process customer orders accurately using the Point of Sale (POS) system.
Accept cash, credit/debit cards, UPI,



and other approved payment methods.
Maintain accurate cash handling procedures.
Promote add-on sales and combo offers to increase customer satisfaction and sales.

Store Operations
Keep the serving area, counters, dining area, and equipment clean and organized.

Teamwork
Work collaboratively with team members to achieve daily sales goals.
Support coworkers during busy periods.
Attend training sessions and follow company SOPs.
Maintain a professional appearance and positive attitude at all times.

Qualifications
High school diploma or equivalent preferred.
Previous retail, restaurant, or customer service experience is an advantage but not required.
Basic computer and POS system knowledge.
Valuable communication and interpersonal skills.
Ability to work adaptable shifts, including weekends and holidays.
Refill toppings, cones, cups, napkins, and other supplies.
Assist with opening

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