Position Summary

Key Responsibilities
Functional Support
Provide L1 support for LOS, LMS, Collections addressing issues related to user id creation, master configuration, loan origination, servicing, payment schedules, reporting, and other LMS functionalities.
Support end‑users with navigation, access, and usage of modules.
Incident Logging & Ticket Management
Log all user queries and issues accurately in the service desk/ticketing system.
Prioritize tickets based on business impact and adhere to defined SLAs.
Troubleshooting & Resolution
Provide step‑by‑step resolution following SOPs and known‑error documentation.
Escalation to L2/L3 Teams
Identify and escalate complex technical or functional issues beyond L1 scope, ensuring complete documentation for smooth handoff.
User Communication & Support
Offer timely and professional responses to both internal users and external customers.
Follow up to ensure issue resolution and user satisfaction.

Required Skills & Competencies
Strong understanding of LOS & LMS, preferably.




Experience in working with ticketing tools such as ServiceNow, JIRA, Zendesk, etc.
Valuable analytical skills for identifying root causes of common issues.
Excellent verbal and written communication skills.

Qualifications
Bachelor's degree in IT, Computer Science, or related field.

Preferred Experience
Prior hands-on exposure to LMS or other LMS platforms (e.g., FinnOne, Core lending systems).
Familiarity with SQL basics for data validation.
Understanding of loan workflows and financial operations.

Key Attributes
Customer-focused mindset
Ability to multitask and work under pressure
Solid documentation habits
Problem-solving and proactive attitude

Job Types: Full time, Permanent

Pay: ₹159,420.18 - ₹926,635.01 per year

Benefits:
Health insurance
Paid sick time
Provident Fund

Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting wo

📌 Techno Functional Consultant Loan Domain Mumbai
🏢 2Nfinity Technology Services
📍 Mumbai