Role Overview

The Customer Experience & Styling Lead will be responsible for delivering an exceptional end-to-end in-store customer journey while ensuring premium customer engagement, styling consultation, and elevated store experience standards. The role requires a customer-centric qualified with solid styling capabilities, leadership qualities, and a keen eye for detail.

Key Responsibilities:
Customer Experience & Engagement
Own and elevate the end-to-end in-store customer journey.
Design and manage the customer experience flow from welcome to follow-up.
Ensure warm, personalized, and consistent customer interactions across all team members.
Drive meaningful engagement by understanding customer needs, occasions, and preferences.
Build long-term relationships with high-value and repeat customers.
Handle customer escalations with empathy and solution-oriented thinking.
Partner with the Store Manager to improve conversion rates and basket size through enhanced engagement.

Styling & Consultation




Lead personalized styling consultations aligned with customer personality, occasion, and budget.
Train and mentor team members on styling techniques, product storytelling, and upselling.
Conduct role plays and shadowing sessions to improve customer handling skills.
Ensure every customer receives a curated and thoughtful styling experience.
Stay updated on market trends, occasions, and customer buying behavior.

Store Ambience & Experience Standards
Ensure the store setting aligns with premium brand standards.
Monitor visual merchandising, lighting, music, fragrance, and cleanliness.
Conduct regular audits to maintain a premium and consistent customer experience.
Collaborate with VM and marketing teams to implement campaigns and in-store storytelling.

Key Deliverables / KPIs
Conversion Rate (Walk-ins to Sales)
Repeat Customer Ratio / Client Retention
Styling-led Sales Contribution
Mystery Audit Scores / Experience Audits

Pay:

📌 Customer Experience Manager Kolkata
🏢 Tyaani Jewellery
📍 Kolkata