Job Summary

IMTS Institute is looking for a detail-oriented and student-focused Examination Executive to manage examination-related student queries and provide timely support. This is primarily a backend operations and student support profile, involving calls, chats, and emails to resolve examination-related issues.

Key Responsibilities

- Handle 100–150 calls per day regarding examination-related queries and issues.
- Respond to student queries through calls, chat, and email.
- Assist students with issues related to exam schedules, login, exam links, technical problems, submissions, and other examination processes.
- Understand student concerns and provide accurate and timely resolutions.
- Coordinate with the examination, technical, academic, and operations teams for issue resolution.




- Follow up on unresolved student queries until closure.
- Maintain proper records of student complaints, queries, and resolutions.
- Update CRM/Excel/Google Sheets with relevant information.
- Escalate technical or examination-related issues to the concerned team whenever required.
- Prepare daily reports and maintain accurate examination support records.
- Ensure a smooth and positive examination experience for students.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages

- Paid sick time
- Paid time off

Work Location: In person

📌 Backend Executive (Sector 16)
🏢 IMTS Institute
📍 Sector 16