Riverbed. Empower the Experience:
Position:
Title: Customer Success Analyst & Operations

Location: Bangalore, India (hybrid)

Specific Working Arrangements/Schedule:Supporting EMEA Time Zones

This role helps us see what’s really happening across our customers and make sure the CS team can act on it—early, consistently, and at scale. You’ll turn usage data and customer signals into clear priorities, practical actions, and repeatable ways of working for the team.

Your work will directly shape how we retain customers and engage them proactively. You’ll help ensure the CS team has the right data, systems, and workflows in place to deliver consistent, high quality outcomes across the customer lifecycle.

What you will do:
Monitor product usage, customer health signals, and feedback to identify risks and opportunities early.
Build and maintain weekly and monthly reporting on adoption, engagement, retention, and NPS/CSAT.
Analyze churn and renewal trends to identify key drivers, patterns, and leading indicators.
Create segmented customer views by tier, use case,



and lifecycle stage to improve prioritization and focus.
Partner with Customer Success Managers and leadership to turn insights into action and measure impact over time.
Improve and document Customer Success workflows across onboarding, adoption, renewals, and escalations.
Develop practical playbooks, templates, and team documentation that support consistent execution.
Administer and optimize Customer Success tools and CRM processes, including fields, automation, routing, and data hygiene.
Experience in customer success, customer success operations, analytics, or a related role
Robust analytical skills with the ability to turn data into transparent, actionable recommendations
Hands-on experience with CRM and customer success tools; comfortable building and using dashboards
Transparent communicator who works well with CSMs, CS leadership, and cross‑functional partners
Process‑minded and detail‑orien

📌 Customer Success Analyst Bengaluru
🏢 Riverbed Technology
📍 Bengaluru