Job DescriptionTCS hiring
nRole: Service desk Manager
nLocation: Bangalore
nExperience: 10+
nMust Have:
n
n
IT IS Service Deskn
Leadershipn
Communciationn
Client Handling Skillsn
Team Skillsn
Employee Relationship Skillsn
Manage Attritionn
Convincing Skillsn
Speaking with numbersn
PI Skillsn
nOversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
nAct as escalation point for all requests and incidents. Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.