HCLTech – Sr. Technical Consultant | Service Now

Employment Type: Permanent

Payroll: Techno Core 360

Client / Company: HCLTech

Engagement: Project-wise deployment

Work Mode: Permanent Remote

Location: India

Experience: 5–7 Years of relevant Service Now experience

Open Positions: 3

Role: Sr. Technical Consultant

Position Overview

We are looking for experienced Sr. Technical Consultants with robust hands-on Service Now expertise for project-wise deployment with HCLTech. The positions are focused on specialized Service Now areas including AI/CRM/CSM, Creator Workflows, and CRM/CSM.

The ideal candidate should have solid technical consulting experience, Service Now configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities

Service Now CSA and relevant CIS certification are mandatory for all positions.

Position 1 – Sr. Technical Consultant – AI / Critical Product Area (CRM/CSM)

Primary Focus





Service Now CRM/CSM + AI capabilities

Mandatory Skills
Robust hands-on experience with Service Now CRM / CSM Experience with Service Now AI / AI capabilities Service Now configuration Technical consulting Customer-facing technical documentation Demo / lab instance configuration Accelerator / technical accelerator development Customer coaching and enablement Service Now CSA – Mandatory CIS certification in relevant domain – Mandatory 5–7 years of relevant Service Now experience Preferred / Supporting Skills
Gen AI / Artificial Intelligence Service Now product accelerators Demo scripts and technical walkthroughs Delivery guides Knowledge transfer Recorded walkthroughs Agile methodology Position 2 – Sr. Technical Consultant – Creator Workflows

Primary Focus

Service Now Creator Workflows

Mandatory Skills
Service Now Creator Workflows – Mandatory Service Now App Engine / App Engine Studio Service Now configuration

📌 Sr Technical Consultant Servicenow Madhya Pradesh
🏢 HCLTech
📍 Madhya Pradesh