India, Pune

Digital Technology & Research

Key responsibilities

- Serve as the primary Level 2 (L2) support specialist for eZView and PBM platforms, taking ownership of complex and escalated technical or functional issues that cannot be resolved by Level 1 (L1) teams.
- Provide in-depth analysis, troubleshooting, and resolution of critical incidents, collaborating with IT, development, and operations teams to drive quick and effective solutions.
- Perform root cause analysis on recurring or high-impact issues, documenting findings and driving corrective actions to prevent recurrence.
- Create, maintain, and update detailed knowledge base articles, troubleshooting guides, and process documentation for L1 and end users, fostering knowledge sharing and accelerated incident resolution.
- Oversee system health by monitoring transactions, integrations, and key data flows to proactively identify potential disruptions; escalate systemic or persistent issues to appropriate teams for urgent remediation.
- Provide daily oversight and monitoring of transactions, data feeds, and key system performance indicators on both platforms.
- Work closely with team members to troubleshoot and resolve technical and functional issues related to eZView and PBM.
- Liaise with internal operations and stakeholders to resolve issues related to data accuracy, contract pricing, and workflow consistency on both platforms.
- Identify, recommend, and participate in continuous improvement efforts, focusing on process automation, efficiency, and risk mitigation particularly within L2 operational support workflows.

- Support teams with onboarding internal and external customers/users to the eZView and PBM platforms, managing setup, access, and user provisioning processes.
- Gather and document customer requirements for integration projects and system enhancements across eZView and PBM.
- Participate in building, mapping,



and configuring data integrations, workflows, and transaction processes to meet specific business and customer needs.
- Provide platform-related (eZView & PBM) support to internal and external business functions, including troubleshooting and user assistance.
Collaborate with cross-functional groups to ensure accurate, efficient, and compliant integration with other enterprise systems (e.g., EDI, reporting platforms).

- The SLB eCommerce Team has more than 20 years of experience implementing electronic B2B invoicing with customers worldwide. The eCommerce team’s goal is to deploy best in class digital billing processes to support the business by improving cash flow to provide a competitive advantage for SLB’s global operations.

- Ability to work in global distributed setting without supervision
- Self-driven, Proactive, Systems Thinking
- A good understanding of business requirements and prioritizing needs to deliver a cost-effective service
- Strong ability to troubleshoot and problem solve
- Bonus – experience programming in Java, JSON, REST APIs

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.

Benefits

International Opportunities

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

Insurance

Health, vision,



and dental insurance for you and your dependents available from day one.

Learning Opportunities

Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.

Diverse and Inclusive

Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.

About Us

We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

SLB is an equal employment chance employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact [email protected] to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.

📌 Associate Support Analyst (Pune)
🏢 Schlumberger
📍 Pune