Job Description

Skill Set: Deskside Support Technician level 1

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Days per week: Dispatch on demand

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Location: Ahmedabad India

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Contract: B2B/Freelance

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Roll Type: dispatch on demand

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Language: English & Local Language

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Key Responsibilities:

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Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues.
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Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs.
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Performed basic IMAC (Install, Move, Add, Change) activities for end-user devices and workstations.
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Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications.
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Assisted users with password resets, account unlocks, and basic Active Directory user account administration.
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Provided deskside and remote support for desktop, laptop, printer, scanner, and other peripheral devices.
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Logged, updated, tracked,



and documented incidents using ServiceNow or similar ITSM tools, escalating unresolved issues to higher support teams when required.
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Assisted with desktop imaging, software installation, system configuration, and asset deployment following IT procedures.
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Supported VPN connectivity, Wi-Fi access, email configuration, and basic network connectivity troubleshooting.
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Maintained accurate asset inventory records and updated technical documentation for incidents and service requests.
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Ensured compliance with IT security policies, antivirus updates, and standard desktop support procedures.
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Delivered courteous and qualified customer support while providing timely updates and following up to ensure ticket closure.
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Followed ITIL best practices for Incident Management, Service Request Management, and escalation procedures in a corporate IT workplace.
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📌 End User Support Specialist Bhavnagar
🏢 Sharp Brains
📍 Bhavnagar