Key Roles and Responsibilities
Front Office Manager (FOM): Supervises the front desk team, trains staff, handles high-level complaints, and ensures operational efficiency.
Receptionist/Front Desk Agent: The primary point of contact responsible for greeting guests, managing check-ins/check-outs, and processing payments.
Reservations Agent: Manages room bookings, updates availability, and handles inquiries regarding rates and packages.
Uniformed Services (Bell Desk/Doorman): Manages luggage, escorts guests to rooms, and provides parking services.
General Responsibilities
Guest Experience: Welcoming guests, answering phones, and providing information about amenities.
Operational Tasks: Managing room assignments, issuing keys, and maintaining the security of guest information.
Administrative Support: Keeping records, managing mail, and ordering office supplies.
Conflict Resolution: Addressing guest complaints or issues immediately and courteously.
Pay: Up to ₹16,000.00 per month
Advantages:
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Front Office Chennai
🏢 Crescent Auto Repairs & Services India
📍 Chennai
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