Customer Success Associate (iPaaS & Supply Chain SaaS)

We are a global leader in cloud integration technology focused on driving real business outcomes for over 7,000 customers. We are looking for an intelligent, empathetic, and high-energy Customer Success Associate to join our high-velocity team. You will be the primary face of our organization for a subset of accounts, ensuring smooth onboarding, implementation, and long-term value realization.

We are hiring for a Customer Success role with a quick-growing global SaaS organization serving enterprise B2B customers.
Looking for professionals with robust experience in customer success, renewals, retention, churn mitigation, expansion revenue, and enterprise account management. The ideal candidate should have expertise in managing SaaS customer lifecycles, driving product adoption, conducting QBRs/WBRs, and building long-term stakeholder relationships.
You will work closely with enterprise customers to improve retention, identify upsell and cross-sell opportunities, manage escalations,



and ensure measurable business outcomes through strategic customer engagement. Experience in SaaS platforms, cloud solutions, stakeholder management, Agile environments, and customer enablement is highly preferred.
If you are passionate about customer success, enterprise relationship management, and driving growth through value-based engagement, we would love to connect with you.

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What You Will Be Doing
Strategic Lifecycle Management: Own day-to-day interactions and take clients through an optimal customer journey, from initial onboarding to successful renewal.
Data-Driven Insights: Analyze customer usage data and adoption metrics to provide insight-driven recommendations that maximize product value.
Revenue Expansion: Identify and facilitate cross-sell and upsell prospects to drive portfolio growth.
Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to resolve escalations and align p

📌 Customer Successb Enterprise Saas Renewals, Retention Bengaluru
🏢 CareerXperts Consulting
📍 Bengaluru