Job Title: Customer Support Executive
Location: Mukta A2 Cinema Ltd
Reports to: Customer Service Manager or Operations Manager

Key Responsibilities:
Customer Inquiries and Support:
Provide transparent and accurate information about showtimes, movie details, booking procedures, and available services.
Assist customers with online bookings, troubleshooting issues with the website or app, and guide them through the booking process.
Issue Resolution:
Handle customer complaints or concerns, ensuring issues are addressed and resolved promptly and effectively.
Deal with any problems related to ticketing (e.g., refunds, exchanges) and coordinate with the appropriate departments to resolve issues.
Ensure customer satisfaction by going the extra mile to provide assistance and solutions.
Ticketing Support:
Assist with ticket purchases, including both in-person at the box office and online platforms.
Process refunds, exchanges, and any adjustments to bookings in accordance with cinema policies.
Handle customer queries about pricing, loyalty programs,



or special promotions.
Customer Experience:
Ensure customers have a seamless and positive experience from entry to exit, including guiding them to their theaters and assisting with seating arrangements if needed.
Provide assistance in the event of technical difficulties during a screening or any other operational issues.
Maintain a friendly and qualified demeanor, reflecting the cinema’s commitment to customer service excellence.
Feedback and Reporting:
Collect customer feedback through surveys or direct communication to gauge satisfaction and identify areas for improvement.
Report customer feedback, complaints, and recurring issues to management to help enhance service offerings.
Keep accurate records of customer interactions, transactions, and resolutions.
Promotions and Marketing Support:
Promote upcoming movies, events, loyalty programs, and special offers to customers.
Assist in organi

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🏢 Mukta A2 Cinemas
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