Job Title: Customer Support AssociateJob Overview

Key Responsibilities
Resolve product or service issues in a timely and skilled manner
Provide accurate information about products, services, and policies
Escalate complex issues to the appropriate team when needed
Maintain records of customer interactions and transactions
Follow up with customers to ensure issue resolution
Meet performance metrics such as response time and customer satisfaction

Required Skills & Qualifications
Bachelor’s degree (or equivalent experience)
Robust verbal and written communication skills
Positive problem-solving and multitasking abilities
Basic computer knowledge (CRM tools, MS Office, etc.)
Ability to remain calm under pressure
Customer-oriented attitude





Preferred Qualifications
Prior experience in customer support or call center roles
Ability to handle high-volume customer interactions

Working Conditions
Work from office / remote / hybrid (as per company policy)

Key Performance Indicators (KPIs)
Customer satisfaction score (CSAT)
Average response time
First call resolution (FCR)
Ticket closure rate

Job Types: Full-time, Permanent

Pay: ₹150,000.00 - ₹200,000.00 per month

Benefits:
Paid sick time
Provident Fund
Work from home

Work Location: In person

📌 Customer Support Associate Dwarka
🏢 Vutto
📍 Dwarka