Job Title: Client Support Executive

Company: SK Translines
Salary: ₹10,000 - ₹13,000 per month
Employment Type: Full-Time

Job Purpose:
The Client Support Executive will be responsible for handling customer inquiries, resolving service issues, coordinating with internal departments, and ensuring a smooth customer experience. The role focuses on maintaining solid client relationships, timely communication, service follow-ups, and accurate documentation to support logistics and transport operations.

Key Responsibilities:
Customer Handling & Communication:
Provide accurate information regarding shipments, deliveries, service timelines, and charges.
Maintain polite, explicit, and solution-oriented communication at all times.
Issue Resolution & Complaint Management:
Register customer complaints and service concerns promptly.
Coordinate with operations, drivers, and warehouse teams to resolve issues.
Ensure timely closure of complaints and follow-up with customers for satisfaction confirmation.
Shipment Tracking & Updates:




Track consignments and provide real-time status updates to customers.
Inform customers about delays, reschedules, or service changes proactively.
Ensure accurate communication of delivery confirmations and POD details.
Customer Records & Documentation:
Maintain proper records of customer interactions, complaints, and resolutions.
Update CRM systems, Excel sheets, or internal registers regularly.
Prepare daily reports on calls handled, complaints received, and cases resolved.
Coordination with Internal Teams:
Work closely with operations, billing, and accounts teams for service-related matters.
Support smooth handover of customer requirements to internal departments.
Escalate unresolved cases to seniors as per company process.
Service Quality & Customer Retention:
Ensure high customer satisfaction through timely response and resolution.
Build robust relationships with regular clients and transport partners.
C

📌 Customer Care Officer Jalgaon
🏢 SK Translines
📍 Jalgaon