Location: Gangtok, Sikkim
Job Summary:
As the first point of contact for our guests, the Front Office Associate will be responsible for creating a warm, welcoming experience that reflects the hospitality of Sikkim. You will manage the entire guest lifecycle that include check-ins to final billing and check-outs—ensuring that all guest needs are met with professionalism and care.

Key Responsibilities:
Check-in & Check-out: Warmly welcome guests upon arrival, verify reservations, and complete registration processes (including collecting ID proofs as per local regulations). Conduct smooth check-out procedures, ensuring keys are returned and guests are thanked.
Billing & Payments: Manage the hotel’s billing system (PMS) accurately. Post charges for room service or other amenities, process cash and card payments, and provide transparent, itemised final bills to guests upon departure.




Guest Communication: Act as a local "concierge" by providing information on Gangtok’s attractions, arranging local taxis or tours, and responding promptly to guest requests or complaints.
Department Coordination: Liaise daily with the Housekeeping and Kitchen teams to ensure rooms are ready for arrivals and guest special requests (like extra blankets or specific meal times) are fulfilled.
Handle inquiries, requests, and complaints promptly and professionally

Job Types: Full time, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Advantages:
Cell phone reimbursement
Food provided
Paid sick time
Paid time off

Work Location: In person

📌 Front Office Associate Gangtok (India)
🏢 Sungava Resort Gangtok
📍 India