Key Responsibilities:
Resolve customer issues:Identify the root cause of customer problems and work efficiently to find solutions.
Handle customer complaints:Listen attentively to customer concerns, understand their perspective, and work towards a resolution.
Provide product/service information:Offer accurate and detailed information about the company's offerings.
Process orders and transactions:Handle customer orders, payments, and account information accurately and efficiently.
Maintain customer records:Keep detailed records of customer interactions, issues, and resolutions.
Escalate issues:Direct complex or sensitive issues to appropriate departments or supervisors when necessary.
Upsell and cross-sell:Identify prospects to offer additional products or services to customers.
Contribute to team goals:Work collaboratively with other customer service representatives and departments to achieve team objectives.

Essential Skills:




Excellent communication skills:Robust verbal and written communication abilities are crucial for effective interaction with customers.
Active listening:The ability to attentively listen to customer concerns and understand their needs is essential.
Problem-solving skills:A strong ability to identify and resolve customer issues efficiently is key.
Empathy and patience:The ability to understand and relate to customers' emotions and maintain a calm demeanor even in challenging situations.
Adaptability:The capacity to adjust to different customer needs and situations.
Computer proficiency:Familiarity with CRM software and other relevant computer systems is often required.

Job Types: Full time, Permanent

Pay: ₹20,234.03 - ₹25,289.26 per month

Language:
English (required)
Hindi (required)

Work Location: In person

📌 Customer Service Representative Ellisbridge
🏢 Prana Studios
📍 Ellisbridge